Help center
Quick answers on trials, licensing, NFC testing with the Wiha PAT-One, PDF reports and more. Can't find what you're looking for? Reach us right from inside the app.
Trial Workspaces are started from the Sparkify web client.
The trial unlocks the full Pro feature set for 14 days. After day 14 your Workspace stays active on the Free plan; nothing is charged automatically. For longer trials or a multi-user Workspace, contact us at support@sparkify.cloud.
Nothing is deleted at the end of the trial. Your projects, photos, test items and reports stay in your account, exactly where they were on day 14.
What changes is access to Pro-only features (cloud sync, AI device recognition, signed PDF export). When you upgrade to Personal Cloud, full access is restored — no data migration needed.
If you decide not to continue, you can keep using Sparkify on the Free plan, export your existing PDFs, or request a full account deletion via support@sparkify.cloud.
Take a look at our Pricing table and compare the plans by clicking on the link beneath, then choose the subscription which is right for you.
Personal Workspace — single user. You own all the projects, there are no roles to manage, and the workspace is yours alone. Available on the Free, Personal Cloud and Personal Cloud+ plans.
Pro Workspace (B2B / Enterprise) — multiple users. You add colleagues and assign each one a role:
Pro Workspaces also include project management for teams, more monthly AI image recognitions, and priority support. See the Pricing page for the full side-by-side comparison.
Only workspace Admins can invite new members. In the Sparkify app, open Profile → Members → Invite user, enter the email address, pick a role (Admin, Member or Viewer) and tap Send invite. The invitee gets an email with a join link that stays valid for 7 days.
Pending invites can be resent or revoked from the same Members list. If you've hit the user limit on your plan, upgrade under Settings → Billing in the web client, or remove an inactive member first.
For a screenshot-by-screenshot walkthrough see the knowledge-base article: Add users to a workspace.
Open the Sparkify app and go to Profile → Account to see the email address tied to your account.
If your trial started through the App Store or Google Play, you manage it there. To stop the auto-renewal:
Cancelling stops the auto-renewal — you keep Pro access until the trial period ends.
Yes. Sparkify is fully usable without Wiha hardware — the Wiha PAT-One integration is an optional accelerator, not a requirement.
Without a PAT-One you can still:
What the PAT-One adds is one-tap import of measurement values from the tester straight into the test form — most pros find it shaves a meaningful amount of time off PAT-testing day. See the Wiha + Sparkify page for the full workflow.
"Unlimited" in Sparkify refers to volume, not users. On every plan — including Free — you get:
What is metered is monthly AI image recognitions (25 on Free, 500 on Personal Cloud, 5,000 on Personal Cloud+, more on Enterprise) and, on Free, cloud-sync retention (7 days). The number of users — i.e. how many people can join a Workspace — depends on the plan and is listed on the Pricing page.
Use the same email and password you set up on the mobile app. The web client at web.sparkify.cloud uses the same account — there is no separate web sign-up.
If you don't remember the password, you don't have to reset it. On the login screen tap Send OTP (one-time code) — we'll email you a 6-digit code that lets you sign in without changing anything.
If neither password nor OTP works, your email might be unverified or have a typo. Open the mobile app, go to Profile → Account and confirm the address — that's the one to use on web.
Yes. The Sparkify mobile app and the web client at web.sparkify.cloud share the same account, so projects, photos, test items and reports created on one device show up on the other once they sync to the cloud.
Sync coverage depends on your plan:
Sync runs as soon as the device has internet access. You can keep working offline and the changes upload the moment you're back on a network — see Offline usage for the details.
Yes. Sparkify is offline-first on every plan, including Free.
You can:
Once the device reconnects, changes upload automatically. There's no manual sync button to press and no separate "offline mode" to enable — Sparkify simply queues outbound changes whenever it can't reach the cloud.
NFC pairing with the Wiha PAT-One works out of the box — no driver, no Bluetooth pairing, no menu.
The device's serial, model and manufacturer auto-fill in your test report. Most phones read the tag in under a second. See the Wiha + Sparkify page for the live workflow.
Sparkify reads any NFC tag your phone supports — it isn't tied to a specific device list. In practice, that means three groups:
Photographing the nameplate is the fallback when there's no tag at all — Sparkify's AI image recognition fills in the same fields automatically.
NFC reads can fail for a handful of common reasons. Run through this checklist before reaching out to support:
If the read still fails, send us a quick description (phone model, OS version, what you tried) via Profile → Customer Service in the app and we'll dig in.
No. The Wiha PAT-One integration is an optional accelerator — every Sparkify feature works without one. You can document VDE 0100-600 / 0701/0702 tests by entering measurement values manually, identify devices via AI image recognition or any standard NFC tag, and generate signed VDE PDF reports without ever owning a PAT-One.
What the PAT-One adds is one-tap import of measurement values from the tester directly into the test form, which most pros find shaves a meaningful amount of time off PAT-testing day. See Can I use Sparkify without Wiha hardware? for what's still possible without one, and the Wiha + Sparkify page for the full integration workflow.
You can generate PDFs at two scopes:
Works on mobile and on the web client (web.sparkify.cloud). PDFs are rendered cloud-side, so you need an internet connection at the moment of generation.
If photos are missing from a generated PDF, the most common cause is that the photo is still uploading.
Same rules as template editing — it's a workspace-license feature (Professional Cloud and Enterprise Cloud), and you do it in the web client at web.sparkify.cloud under Settings.
There are two separate logo slots:
Delete projects in our mobile app:
Two paths, depending on where you are:
Template editing is a workspace-license feature — available on Professional Cloud and Enterprise Cloud, not on Free or Personal plans. Once your workspace is on one of those plans, open web.sparkify.cloud in the browser and head to Templates in the workspace admin area. Mobile is read-only for templates; the heavy lifting (fields, sections, branding, defaults) lives in the web client.
All your Sparkify data — projects, VDE reports, photos, customer records and PAT-One device readings — is stored exclusively in Germany, on infrastructure operated by Hetzner (Frankfurt am Main). Data is encrypted in transit (TLS) and at rest, and we have signed an Art. 28 GDPR processing agreement with Hetzner. None of your customer data leaves the EU. Full breakdown in our privacy policy.
No. We do not auto-delete documents, projects or test reports based on inactivity. Your VDE reports stay where you put them, for as long as your account exists.
Permanent deletion only happens when you close your account (Profile → Account → Delete account in the app). At that point everything — projects, reports, photos, customer records, NFC device readings — is removed from our servers and cannot be recovered.
⚠️ This is permanent and cannot be undone. If there's any chance you'll need a report later (audits, customer disputes, statutory retention), export your PDFs first. We can't restore data after account closure.
Three ways, ranked by how fast we can help you:
Have a look at our knowledge base — it's still growing. If there's a topic you'd like us to cover, let us know and we'll add it.
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